Cancellation
Policy

1. Deadlines and Conditions for Cancellation

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Cancellations made more than 14 days in advance: Full refund of the deposit, minus PayPal fees; or a credit for the full amount to be used on another date (subject to availability).

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Cancellations made less than 7 days in advance: A charge equivalent to 50% of the deposit, plus PayPal fees, will apply.

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Same-day cancellations: No refunds will be issued.

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During July and August:

Cancellations made 21 or more days in advance: Full refund of the deposit, minus PayPal fees.

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Cancellations made less than 15 days in advance: A charge equivalent to 50% of the deposit, plus PayPal fees, will apply.

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Same-day cancellations: No refunds will be issued.

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For groups of 40 people or more:

Cancellations must be made at least 30 days in advance for a refund of the deposit, minus PayPal fees.

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Cancellations made less than 30 days but at least 15 days in advance: Refund of 50% of the deposit, minus PayPal fees.

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Cancellations made with less than 15 days’ notice: No refunds will be issued

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2. Date Changes

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Date changes must be requested at least 8 days in advance.

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During July and August, changes must be requested at least 16 days in advance.

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For groups of 40 or more people, changes must be requested at least 40 days in advance.

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All date changes are subject to availability and must be confirmed in writing (e.g., via email or WhatsApp).

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3. Cancellations by the Company (Extraordinary Causes)

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If we must cancel due to circumstances beyond our control (such as adverse weather, safety concerns, vehicle failure, driver illness, etc.), the client will be entitled to:

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Reschedule the tour on another date, or

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Receive a full refund, including payment processing fees.

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In such cases, we commit to notifying you as far in advance as possible.

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4. Process for Requesting Cancellations or Changes

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To request a cancellation or modification, please contact us by email or WhatsApp.

For security and clarity, make sure to receive written confirmation that we have received and accepted your request.

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6. Benefits of a Clear and Fair Policy

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This policy is designed with transparency and trust in mind — values that are fundamental to our service.

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By setting clear deadlines, defined procedures, and flexibility in extraordinary situations, we provide peace of mind to our clients while also protecting the stability of our business — a recommended practice in the tourism industry to maintain a good reputation and avoid disputes.