Legal
Notice
Welcome to H.A. Ensenada Tours and Transports
Thank you for choosing us to be part of your most important moments.
These Terms and Conditions govern the use of our website and the transportation and tour services we provide. By booking with us, you agree to the rules and conditions outlined below.
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Our Services
We provide private transportation and private tours in the areas of Ensenada, Rosarito, Tijuana, Valle de Guadalupe, La Bufadora, Antigua Ruta del Vino, and San Diego. Each transfer and tour is designed to offer comfort, safety, and an unforgettable experience.
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Reservations and Payments
Reservations can be made through our website, phone, or email.
A deposit or full payment is required depending on the service booked.
Prices are quoted in U.S. dollars and may vary according to season, distance, and additional services requested.
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Cancellations and Changes
Cancellations made more than 14 days in advance: full refund or credit for another date (Subject to availability)
Cancellations made less than 14 days in advance: a charge of 50% of the deposit.
Date changes are subject to availability.
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Punctuality and Safety
Our commitment is to arrive on time and provide a safe journey.
Clients are responsible for providing accurate information regarding pick-up location, time, and destination.
We reserve the right to refuse service in case of behavior that may compromise the safety of the driver or passengers.
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Luggage and Belongings
Luggage space varies depending on the number of passengers and vehicle type. This information will be specified in your quote (detailed measurements are available in our FAQ section).
We are not responsible for items left behind in the vehicle, though we will make every effort to help you recover them.
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Privacy and Data Protection
Your personal information will be used solely to manage your booking and to provide better service. We do not share data with third parties without your consent, except when required by law.
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Limitation of Liability
While we strive to ensure punctuality and safety, we cannot be held responsible for circumstances beyond our control — such as traffic, road accidents, adverse weather conditions, or unforeseen mechanical issues (e.g., a flat tire) — that may cause delays. Even in such cases, our team will always do its best to fulfill the service, keep you informed, and offer reasonable alternatives to minimize the impact on your experience.
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Changes to Terms
We may update these Terms and Conditions at any time. The most recent version will always be available on our website.
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Contact
If you have any questions about these Terms and Conditions, please contact us. ha.ensenadatours@gmail.com