Cancelación
Política
1. Deadlines and Conditions for Cancellation
Cancellations made more than 14 days in advance: Full refund of the deposit, minus PayPal fees; or a credit for the full amount to be used on another date (subject to availability).
Cancellations made less than 7 days in advance: A charge equivalent to 50% of the deposit, plus PayPal fees, will apply.
Same-day cancellations: No refunds will be issued.
During July and August:
Cancellations made 21 or more days in advance: Full refund of the deposit, minus PayPal fees.
Cancellations made less than 15 days in advance: A charge equivalent to 50% of the deposit, plus PayPal fees, will apply.
Same-day cancellations: No refunds will be issued.
For groups of 40 people or more:
Cancellations must be made at least 30 days in advance for a refund of the deposit, minus PayPal fees.
Cancellations made less than 30 days but at least 15 days in advance: Refund of 50% of the deposit, minus PayPal fees.
Cancellations made with less than 15 days’ notice: No refunds will be issued
2. Date Changes
Date changes must be requested at least 8 days in advance.
During July and August, changes must be requested at least 16 days in advance.
For groups of 40 or more people, changes must be requested at least 40 days in advance.
All date changes are subject to availability and must be confirmed in writing (e.g., via email or WhatsApp).
3. Cancellations by the Company (Extraordinary Causes)
If we must cancel due to circumstances beyond our control (such as adverse weather, safety concerns, vehicle failure, driver illness, etc.), the client will be entitled to:
Reschedule the tour on another date, or
Receive a full refund, including payment processing fees.
In such cases, we commit to notifying you as far in advance as possible.
4. Process for Requesting Cancellations or Changes
To request a cancellation or modification, please contact us by email or WhatsApp.
For security and clarity, make sure to receive written confirmation that we have received and accepted your request.
6. Benefits of a Clear and Fair Policy
This policy is designed with transparency and trust in mind — values that are fundamental to our service.
By setting clear deadlines, defined procedures, and flexibility in extraordinary situations, we provide peace of mind to our clients while also protecting the stability of our business — a recommended practice in the tourism industry to maintain a good reputation and avoid disputes.